988wib Privacy Policy
— How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how 988wib ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Member," or "Player") who register for or use the 988wib online casino and sports betting platform, accessible at https://988wib.net and through the 988wib mobile application.

988wib is an internationally licensed online gaming platform. As part of our licensing obligations, we are required to implement robust data protection practices and to be transparent with our Members about how their personal information is handled. This Policy reflects those obligations and our genuine commitment to protecting the privacy of Pakistani players who trust 988wib with their personal and financial information.

By creating a 988wib account, accessing the platform, or providing any personal information to 988wib, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. If you do not agree with this Policy, you should not use the 988wib platform.

Data Controller

For the purposes of applicable data protection legislation, 988wib is the data controller in respect of personal data collected from Members and visitors to the 988wib platform. As data controller, 988wib determines the purposes for which your personal data is processed and the means by which that processing is carried out.

988wib operates under an international gaming license and is subject to the data protection requirements imposed by that licensing framework, which include maintaining the confidentiality of Member data, implementing appropriate technical and organisational security measures, and cooperating with regulatory audits concerning data handling practices.

If you have any questions about how 988wib processes your personal data, or if you wish to exercise any of the data subject rights described in Section 11 of this Policy, you may contact the 988wib Data Privacy team at [email protected]. Please include "Data Privacy Request" in the subject line of your communication to ensure prompt handling by the appropriate team.

Personal Data We Collect

988wib collects the following categories of personal data from Members and platform visitors. The specific data points collected vary depending on how you interact with the platform and the features you use.

988wib does not collect any special categories of sensitive personal data — such as health information, racial or ethnic origin, political opinions, or biometric data — except where explicitly required by our KYC process (for example, a photograph on a government-issued ID document submitted for age and identity verification).

How We Collect Your Data

988wib collects personal data through the following channels and mechanisms:

• Direct provision by you: Information you provide when registering your account, completing KYC verification, making deposits or withdrawal requests, contacting support, or updating your account profile.
• Automated technical collection: Information collected automatically when you access the 988wib platform, including IP addresses, device identifiers, and session data collected via server logs and technical monitoring tools.
• Cookies and similar technologies: Data collected via cookies, web beacons, and similar tracking technologies when you browse the 988wib website. See Section 8 for full details of our cookies practices.
• Third-party payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT payment systems when you make a deposit or withdrawal through these channels.
• KYC verification partners: Where 988wib uses a third-party identity verification service to assist with document authentication, the outcome of that verification (pass/fail status and identity confirmation) is shared back to 988wib.
• Responsible gaming activity: Settings and restrictions you apply through the responsible gaming tools in your account settings panel are automatically recorded and stored as part of your account profile.

Why We Use Your Personal Data

988wib uses the personal data we collect for the following specific purposes. Each purpose is linked to a legal basis for processing described in Section 6.

• Account creation and management: Processing your registration, maintaining your account, authenticating your identity at login, and enabling you to use all platform features.
• KYC and age verification: Verifying that you meet the 988wib eligibility criteria, including the mandatory 21+ age requirement, and confirming your identity for anti-money laundering compliance.
• Payment processing: Processing deposits and withdrawals via your chosen payment method, reconciling transactions, and maintaining accurate financial records as required by our licensing authority.
• Game and betting service delivery: Running the games and betting markets you participate in, calculating outcomes, crediting winnings, applying bonuses, and maintaining an accurate record of your gaming history.
• Responsible gaming enforcement: Applying and monitoring the deposit limits, loss limits, session time controls, cooling-off periods, and self-exclusion restrictions that you set on your account or that 988wib applies under its responsible gaming obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraud, money laundering, collusion, account takeover attempts, and other prohibited conduct as described in the 988wib Terms & Conditions.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes.
• Platform improvement: Analysing aggregated and anonymised usage data to identify issues, improve the platform interface, optimise game load times, and develop new features relevant to Pakistani players.
• Marketing communications: Sending promotional offers, bonus notifications, and platform news to Members who have consented to receive marketing communications. See Section 12 for full details.
• Legal and regulatory compliance: Meeting our obligations under the terms of 988wib's international gaming license, including record-keeping, reporting, and cooperation with regulatory audits and lawful law enforcement requests.

Legal Basis for Processing

988wib processes personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform our obligations under the contract formed when you create a 988wib account and accept the Terms & Conditions. This covers account management, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with legal requirements imposed on 988wib under its international gaming license, including KYC, anti-money laundering record-keeping, age verification, and regulatory reporting obligations.
• Legitimate interests: Processing carried out in pursuit of 988wib's legitimate business interests, where those interests are not overridden by your rights and freedoms. This covers fraud prevention, platform security, technical performance monitoring, and responsible gaming risk management.
• Consent: Processing based on your explicit consent, specifically for marketing communications. You may withdraw consent at any time as described in Section 12. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Sharing & Third Parties

988wib does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners receive the transaction-specific data necessary to process your deposit or withdrawal. These parties are contractually bound to handle your data securely and to use it only for payment processing purposes.
• KYC and identity verification providers: Where 988wib uses a third-party identity verification platform to assist with document authentication, the relevant identity documents and verification outcome are processed by that provider under a data processing agreement that restricts further use.
• Licensing authority: 988wib's international gaming license requires periodic reporting to and cooperation with the licensing authority, which may include the provision of player data in anonymised or aggregated form for regulatory oversight purposes.
• Law enforcement and legal authorities: 988wib will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the safety of 988wib Members or the public.
• Technology and infrastructure providers: Third-party providers that supply technical infrastructure, cloud hosting, game content, and analytics tools used in the operation of the 988wib platform. These providers operate as data processors under formal agreements that restrict their use of Member data strictly to the provision of services to 988wib.
• Responsible gaming services: In certain circumstances, where 988wib's responsible gaming monitoring identifies a Member at risk of gambling-related harm, limited information may be shared with licensed responsible gaming support services to facilitate intervention, subject to applicable consent and legal provisions.

Cookies & Tracking Technologies

The 988wib website uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, and improve your user experience. The following types of cookies are used by 988wib:

• Strictly necessary cookies: These cookies are essential for the 988wib platform to function. They include session authentication cookies that keep you logged in during your visit, CSRF protection tokens, and load balancing cookies. These cookies cannot be disabled without impairing the functionality of the platform.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited game category — to personalise your experience on return visits. Disabling these cookies will not prevent you from using the platform but may result in a less tailored experience.
• Analytics cookies: 988wib uses analytics tools to collect aggregated data about how Members navigate and use the platform. This data — which is anonymised before analysis — helps us identify performance issues, understand which features are most used, and make informed product improvement decisions. These cookies track behaviour patterns, not identifiable individuals.
• Security and fraud prevention cookies: Cookies used by 988wib's security systems to detect unusual access patterns, identify potential bot activity, and protect Member accounts from unauthorised access. These operate in the background without impacting the user experience.

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. Blocking all cookies may prevent the 988wib platform from functioning correctly. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Data Security

988wib implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and 988wib servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. The 988wib website enforces HTTPS across all pages and API endpoints.
• Encryption at rest: Personal and financial data stored on 988wib servers is encrypted at rest using AES-256 encryption. Database access is restricted to authorised systems and personnel only.
• Password security: Member passwords are never stored in readable form. Passwords are processed using a one-way cryptographic hash function with individual salting before storage, meaning that even 988wib's internal team cannot read your password.
• Access controls: Access to systems that hold Member personal data is restricted to authorised 988wib personnel on a strict need-to-know basis. All internal access is logged and subject to periodic audit.
• Two-factor authentication: 988wib offers two-factor authentication (2FA) for Member accounts, which provides an additional layer of protection against unauthorised login attempts. 988wib strongly encourages all Members to enable 2FA via their account security settings.
• Security monitoring: 988wib's technical team operates continuous monitoring of platform systems for intrusion attempts, unusual data access patterns, and known vulnerability signatures. Security patches are applied on a regular and priority basis.
• Incident response: In the event of a data security breach that is likely to result in a risk to Member rights and freedoms, 988wib will notify affected Members and, where required, the relevant regulatory authority, without undue delay and in accordance with applicable incident notification requirements.

While 988wib takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You also play an important role in protecting your account — please refer to Section 5 of the Terms & Conditions for your account security responsibilities.

Data Retention

988wib retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by our licensing and legal obligations, whichever is longer. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your active 988wib membership and for a minimum of five years following account closure, in compliance with international anti-money laundering record-keeping standards applicable under 988wib's gaming license.
• Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five years following the date of the transaction, as required by financial compliance obligations.
• KYC documents: Identity documents submitted for KYC verification are retained for the period required by our licensing authority's record-keeping rules, typically a minimum of five years after account closure.
• Responsible gaming records: Self-exclusion records, limit settings, and responsible gaming interaction logs are retained for a minimum of five years to ensure that self-exclusion and cooling-off commitments can be enforced even if an account is re-opened or a new account is attempted.
• Support communications: Live chat transcripts and email support records are retained for a minimum of two years following the interaction, for quality assurance and dispute resolution purposes.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it does not constitute personal data following the anonymisation process.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 988wib's data disposal procedures.

Your Data Rights

As a 988wib Member, you have the following rights in relation to your personal data. 988wib will respond to valid data rights requests within a reasonable timeframe, typically within 30 days of receipt:

• Right of access: You have the right to request a copy of the personal data 988wib holds about you. Access requests will be fulfilled in a structured, commonly used, and machine-readable format where technically practicable.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data. Many personal details — such as your contact mobile number and email address — can be updated directly from your account settings. For other corrections, contact the 988wib support team.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected. Note that this right is subject to 988wib's legal and licensing obligations to retain certain data — such as transaction records and KYC documentation — for specified minimum periods even after account closure.
• Right to restrict processing: You have the right to request that 988wib restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and 988wib is assessing the grounds for that objection.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a portable, machine-readable format and to request that it be transmitted directly to another service provider where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of 988wib's legitimate interests. 988wib will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent — primarily marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the 988wib support team via live chat or by email at [email protected] with the subject line "Data Rights Request." 988wib may request proof of identity before processing a data rights request, to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised party.

Marketing Communications

988wib sends promotional and marketing communications — including bonus offers, deposit match notifications, upcoming match previews, seasonal promotions, and platform news — only to Members who have given their explicit consent to receive such communications at the point of registration or via their account notification settings.

Marketing communications from 988wib are sent via the following channels, based on your stated preferences:

• SMS to your registered Pakistani mobile number
• Email to your registered email address
• Push notifications via the 988wib mobile application (where the app is installed and notifications are enabled)
• In-platform notifications displayed when you are logged into your 988wib account

You may update your marketing communication preferences at any time through the notification settings section of your 988wib account. Alternatively, you may contact 988wib support to request that all marketing communications be stopped. All opt-out requests are processed within 48 hours. Note that opting out of marketing communications does not affect transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as a necessary part of managing your account.

Children & Underage Users

The 988wib platform is strictly intended for individuals aged 21 years and above. 988wib does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through our registration process and KYC verification procedures.

If 988wib becomes aware — through its own verification processes or through a report from a third party — that an account has been registered by or is being used by a person under the age of 21, the following actions will be taken immediately:

• The account will be permanently suspended and access to all platform features will be blocked.
• Any funds in the account will be held pending review and, where confirmed that the user is underage, will be subject to forfeiture in accordance with 988wib's licensing obligations and Terms & Conditions.
• All personal data collected in connection with the underage account will be securely deleted, except to the extent that retention is required for regulatory reporting purposes.

If you are a parent or guardian and believe that a minor may have registered a 988wib account or accessed the platform, please contact 988wib support immediately at [email protected]. 988wib will investigate and take appropriate action promptly.

International Data Transfers

988wib is a platform that serves Pakistani players and is operated by an internationally licensed gaming entity. As a result, some of the personal data 988wib processes may be transferred to and stored or processed in countries outside Pakistan, including the jurisdiction in which 988wib's licensing authority and some of its technology partners are based.

Where personal data is transferred outside Pakistan, 988wib ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. These safeguards include:

• Contractual data processing agreements with third-party service providers that include standard data protection clauses imposing equivalent obligations on the recipient of the data.
• Transfers to recipients in jurisdictions that have been assessed as providing an adequate level of data protection based on their legal framework and enforcement practices.
• Technical and organisational security measures applied by receiving parties that are equivalent to or exceed the standards applied by 988wib itself.

By creating a 988wib account and using the platform, you acknowledge that your personal data may be transferred, processed, and stored in jurisdictions outside Pakistan as described in this section, and that you consent to such transfers as necessary for the provision of 988wib's services.

Changes to This Privacy Policy

988wib reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, updates to our platform features, changes in applicable law or licensing requirements, or other operational developments. The "Last Updated" date at the top of this page will be revised whenever changes are made.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or protect your personal data — 988wib will notify registered Members via the contact details on their account (SMS to registered mobile number and/or email) prior to the changes taking effect. For minor or clarificatory changes, we may simply update the Policy without individual notification.

Your continued use of the 988wib platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and may request account closure and return of verified funds by contacting 988wib support.

Contact Us

If you have any questions, concerns, or requests in connection with this Privacy Policy or 988wib's data processing practices, please contact us using the following details:

• Email: [email protected] — please include "Data Privacy" in the subject line
• Live Chat: Available 24/7 through the 988wib platform after login
• Website: https://988wib.net

988wib aims to respond to all data privacy enquiries within five working days of receipt. For formal data rights requests — such as access, rectification, or erasure requests — please allow up to 30 days for full resolution, as some requests require verification steps and cross-departmental coordination before they can be completed.